Commercial collections also known as B2B (Business to Business) are much different than consumer collections often referred to as B2C (Business to Consumer). Often there are underlying issues and disputes that allow a customer to delay payment or not pay at all. Maybe the customer is quietly going out of business or about to file bankruptcy. Maybe there is some element of fraud involved. It’s important that this information is discovered as soon as possible. Too often when situations are allowed to go unresolved for an extended period, it’s too late and the damage has been done. Smaller businesses can’t afford to not get paid in a timely manner. It’s even more critical when the amount of money owed is quite large. It can be devastating to a startup or small business if they aren’t being paid in a timely manner.
Most companies don’t have the resources, infrastructure, or time to work through complicated account issues. They need to be focusing on their core business of selling products and providing their services. A professional B2B agency will have the staff with the needed education and negotiation experience to work through complicated accounts and large financial problems. Disputes with purchase orders, invoices, returned products, sales tax, and freight charges, may slow the collection process down. The need for effective negotiation, mediation and sometimes arbitration are often a necessary part of the debt recovery process.
Partnering with an outside commercial collection agency is highly recommended. An agency staff will have the education and negotiation experience to work through complicated accounts and large financial problems. Southwest Recovery Services understands how to effectively assess and manage commercial accounts for companies from almost every industry whether small or large. Our success rates are well above the industry average due to our highly trained agents who specialize in business to business collections and the recovery and resolution of large debts. Plus, we know how to work through issues and get accounts resolved without risking the market reputation of our clients. We are professional and ethical and get the results you need.