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Medical and Health Care Collections

Medical and Health Care Industry Collections

With many households in the U.S. having medical debt, many health care organizations are trying to provide services without the proper funds. Over time, this can reduce the quality of services or cause you to limit your staff to keep the organization profitable while maintaining a high level of care. When you partner with Southwest Recovery Services, you can continue to maintain your facility’s staffing and care level with our effective recovery services.

From enhancing cash flow to creating greater financial stability, you can rely on our team to collect debts and improve your organization’s overall financial health.

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Challenges

The health care industry continues to change rapidly. Medical debt is a very sensitive issue for many people. As a health care provider, a large part of revenue comes from patients’ medical debt that is beyond their ability to pay. Implementing collection processes designed to help and encourage patients to pay their portion of their bill takes a lot of resources, and ensuring all policies in the collection practice are HIPAA compliant is a critical part of the practice. Unpaid patient accounts will continue accumulating and can be detrimental to the practice’s bottom line. Most providers opt to handle their medical collections on their own, and up to a certain point, it can provide some benefit, but a lot of money doesn’t get recovered.

Instead of handling debt collection yourself, outsource these services to a health care and hospital collection agency, like the expert team at Southwest Recovery Services. We have years of experience providing effective debt collection services and will ensure we effectively collect debt while maintaining a respectful relationship between patients and providers.

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Medical Debt Collection Process

Our medical debt collection process involves the following:

  1. We do not require clients to pay up-front fees or sign contracts or agreements they find confusing.
  2. Clients only have to pay for services if we successfully recover their money.
  3. We report all eligible accounts to the correct consumer credit reporting agencies.
  4. We use our knowledge of local, state and federal laws to benefit our clients most.
  5. If needed, you can rely on our team to perform legal action and manage the process through the correct courts.
  6. Our secure patient portal allows clients to assign and access their accounts at any point.

 

Why Choose Us as Your Specialized Medical Debt Collection Agency?

Reasons to choose us for your medical debt collection needs include our:

Expertise in Health Care Collections

We have a deep understanding of the challenges and intricacies of the health care industry, like insurance claims and patient payment behaviors. Our staff also undergoes specialized training in health care collections, which allows them to navigate complex medical billing systems effectively. 

Ethical Collection Practices

We understand the importance of maintaining client dignity and will treat all clients with respect and empathy throughout the collection process. We emphasize transparency in all client communications by clearly explaining debts and patient payment options. If needed, we can create a custom payment plan to help ensure a successful debt collection process.

Building Trust With Patients

As one of the top medical debt collection companies, we understand patients may face challenging circumstances regarding medical debt and the value of an empathetic approach. We will often employ strategies for respectful interactions, such as payment assistance programs and providing financial counseling when needed.

Adhering to Health Care Regulations

Many members of our team have extensive training in health care regulations like HIPAA and the Fair Debt Collection Practices Act (FDCPA) to ensure they meet all legal requirements. You can rely on our agency to uphold ethical standards in debt collection practices, such as safeguarding patient information and rights.

Protecting Your Bottom Line

Partnering with us offers various financial benefits, including improving revenue cycle management and enhancing cash flow. Since we are a specialized agency, we can provide case studies, testimonials, and other success stories to help you feel more confident about your partnership with us.

Understanding Consumer Rights

Patients have protection from laws and regulations like the FDCPA and state consumer statutes to receive fair treatment throughout the debt collection process. Under these rights, patients can dispute debts and request a validation of their debt. Our team has the means to understand and meet these needs.

How We Help Protect Consumers

At Southwest Recovery Services, we pride ourselves on protecting patient rights and ensuring fair treatment throughout the debt collection. Some ways we uphold consumer protections include:

  • Compliance with all state and federal laws governing debt collection.
  • Verifying the accuracy of debts before we begin the collection process to prevent errors and ensure patients receive valid payment requests.
  • Providing clear and transparent communication, like explaining the details of the debt, the original amount owed, and any additional fees or interest.
  • Having effective procedures in place if a patient disputes a debt they believe is inaccurate or unfair.
  • Following strict protocols for handling and safeguarding sensitive medical and financial information while meeting all HIPAA regulations.
  • Engaging with patients professionally and respectfully at all times to avoid harassment, threats or other abusive practices.
  • Taking patient’s financial hardships into account and offering reasonable payment solutions or assistance programs.
  • Keeping detailed records of all communications and transactions to resolve disputes and create greater transparency.

Southwest Recovery Services Solutions

As a recognized medical collection partner for over 20 years, Southwest Recovery Services has teams of experienced medical billing and collection agents specializing in medical debt. Billing, insurance, appeals and patient contact with compassion and respect are key components of our process. We will maintain your market reputation in everything we do. Our full-service medical collection company builds strategies and solutions tailored to a provider’s unique practice and philosophy.

We strictly adhere to the ACA’s HIPAA Implementation Guide. We are committed to constant education and improvement of our procedures as may be required under the HIPAA Business Associate Agreement. Our teams abide by the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA) and all applicable state and local regulations. Contact us today for more information.

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Since creating Southwest Recovery Services in 2004, our mission has been to help small and large businesses through our effective debt recovery services. Many team members have years of experience and will use this knowledge to develop innovative debt collection solutions that best meet your medical practice’s needs. Email us at [email protected] or contact our team to learn more about our services and how they benefit your business!

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