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Government and Municipality Collections

Helping You Navigate the industry 

Collections In Government and Municipality Industry

Many municipalities provide utility services to their citizens and businesses in any number of ways. But what does a city do when a customer doesn’t pay a past due bill for services? In some cases, it’s a simple matter of placing a lien on the property for what is owed. However, the process may not be as simple as it may seem. The municipality that provides utilities to their residents must be aware of the laws and procedures for collecting such debts and imposing the proper utility liens on a delinquent property. This process isn’t going to be the same for every county, city or town. What if the customer no longer resides in the home where the bill was incurred? What if they have moved out of town or out of state? Placing a lien isn’t an option.

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If fines and charges for other services aren’t paid then the municipality and the citizens are forced to cover the shortages in additional taxes and higher fees for services. Trying to track down those who haven’t paid their bills is time consuming and likely cost prohibitive. Most municipalities have processes in place but still won’t recover everything that is owed to them. There is only so much that can be done with the available resources in place. Utility bills, unpaid taxes, emergency services, traffic violations, property code violations and damage to public property are some of the types of bills that need to be collected.

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We Can Help You

Southwest Recovery Recovery Services Solutions

Your municipality has a budget to meet and every dollar matters. Southwest Recovery Services can help create and implement a full-service customized process to recover your money from those who aren’t paying their fines or debts. With 20 years of successful representation of cities and municipalities we provide the following:

  • Skip Tracing and Customer location
  • Bankruptcy and Deceased Customer Identification
  • Credit bureau reporting on unpaid accounts
  • Predictive Behavior Scoring that identifies accounts with higher chance to pay
  • Blended telephone, letters, emails and text messaging communications
  • Client Portal access to transmit account information and view account activity in real time
  • Same-day response time
  • Professional and ethical handling in all communication and preserving the good reputation of our client
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Southwest Recovery Services is a national collection agency with offices in Texas, Oklahoma, Missouri, Ohio, Florida and Georgia.

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