Collecting customer accounts is a critical part of the business. Customers need the services you provide and you need them to pay on-time. When they don’t, it’s important that a utility provider has an effective process in place to be able to recover from late-payers or non-payers. You work hard to provide water, electricity, gas, waste management and other services for your customers.
Having the resources to employ a full-scale internal collection operation is difficult. Dedicated staff, resources, and necessary technologies are all part of what is needed to do more than make a few calls, send letters or emails in the hope of recovering all of your money. Many utility companies are still working in a system that is rigid and old-fashioned. The data records of customers vary from company to company but many don’t have basic or updated customer information like a current email address, social security number, or new addresses when a customer moves. Additionally, the ability to identify fraud has become increasingly difficult in the utility and energy sectors. And of course, there are changes to the rules and regulations as well as the need to build long term customer satisfaction. The need to outsource to the right Third-Party management company has become more essential than ever.
Partnering with Southwest Recovery Services means you are connected to a 20-year leader in utility industry receivables management. Our company services hundreds of thousands of utility accounts annually and returns millions of dollars for our clients. Our professionals are industry trained and are experts at dealing with all issues involving billing disputes and fraud. We possess top tier technology that can assist in locating customers who have become non-responsive to your contact efforts. Credit bureau reporting of any unpaid account is critical to the success of a collection process for any utility related business and this service is part of the service we provide. Southwest Recovery Services follows all laws and regulations including the Fair Debt Collection Practices (FDCPA) and the Fair Credit Reporting Act (FCRA). We will always conduct our communications in a way that maintains positive customer relationships for us and our clients.