Southwest Recovery Services Phone Number and Office List: Did We Contact You?

Looking for the Southwest Recovery Services phone number, or trying to find out whether we contacted you? If you received a call, voicemail or letter that mentions Southwest Recovery Services (SWRS), you can verify it by calling one of our offices directly. We are a commercial collection agency founded in 2004 and headquartered at 16200 Addison Road, Suite 260, Addison, Texas 75001.

Who we are

Southwest Recovery Services, LLC works primarily with businesses to recover unpaid commercial accounts. We also handle some consumer and healthcare accounts on behalf of our clients. We are a collection agency, not a towing or vehicle recovery company, and we are not affiliated with other collection companies whose names are abbreviated SRS.

Our offices and phone numbers

These are our office lines. Our staff may also place calls from other numbers, so if you are unsure about a call, verify it using any number on this list.

• Addison, TX (HQ): 16200 Addison Road, Suite 260, Addison, TX 75001. (469) 817-7484
• Atlanta, GA: 2330 Scenic Hwy S, Suite 192, Snellville, GA 30078. (470) 333-5753
• Austin, TX: 13809 Research Blvd, Suite 586, Austin, TX 78750. (512) 881-9243
• Columbus, OH: 20 East Broad Street, Suite #315, Columbus, OH 43215. (380) 233-8667
• Dallas, TX: 2626 Cole Ave, Suite 364, Dallas, TX 75204. (214) 307-9576
• Denver, CO: 7887 E Belleview Ave, Suite 1100, Centennial, CO 80111. (303) 276-1533
• Houston, TX: 5718 Westheimer Road, Suite 1053, Houston, TX 77057. (713) 804-6308
• Midland, TX: 223 W Wall St, Suite 204, Midland, TX 79701. (432) 224-8134
• Oklahoma City, OK: 100 Park Ave, Suite 700, Oklahoma City, OK 73102. (405) 565-9335
• San Antonio, TX: 18911 Hardy Oak Blvd, San Antonio, TX 78258. (210) 598-6959
• St. Louis, MO: 12747 Olive Blvd, Suite 300, St. Louis, MO 63141. (314) 947-4105
• Tampa, FL: 625 E Twiggs St, Suite 1028, Tampa, FL 33602. (407) 604-2536

Office hours are Monday through Friday, 8 AM to 5 PM. You can also see every office on our locations page or reach us through our contact page.

Toll-free lines

• Customer service: (866) 837-3065
• New customer inquiries: (866) 551-4684
• Make a payment: (866) 558-3328

What to do if you got a call, voicemail or letter

1. Do not give out personal or financial details on a call you did not expect. That includes Social Security numbers, bank account numbers and card numbers.
2. Write down what you can: the number that called, the date and time, the name the caller gave, and any reference number or amount mentioned.
3. Hang up and call us. Use an office number from the list above, not a number the caller or a letter gave you, and ask whether we are working an account in your name or your company’s name.
4. Ask for the details in writing if the account is a consumer debt. Federal rules give you the right to request written information about the debt.
5. Keep every letter and message. They help us find the account and help you if there is a dispute.

Why you might hear from us

Most of our work is commercial. A business client places an unpaid account with us, and we contact the business that owes it. You may hear from us if you work for a company with an open balance, if you are listed as a contact or guarantor on a business account, or if one of our healthcare or consumer clients has placed an account in your name. If none of that sounds familiar, call us. We can tell you whether we are working an account in your name or your company’s name, and if the account is not yours, you can say so and explain why.

Your rights if the debt is a consumer debt

• You can ask for written validation of the debt. Under Regulation F, the validation period ends 30 days after you receive (or are treated as receiving) the validation notice, and a written dispute within that period requires the collector to pause collection until it sends verification.
• You can ask for the collector’s legal name and mailing address.
• You can tell the collector in writing to stop contacting you, though the debt itself may remain owed, and the collector may still send limited notices (15 U.S.C. § 1692c(c)).
• You can opt out of email and text messages from a collector.

These rights come from the FDCPA and Regulation F, which apply to consumer debts, meaning debts for personal, family or household purposes. Business debts are not covered by the FDCPA, and state law and the underlying contract govern them. The Texas Debt Collection Act (Finance Code Chapter 392) is also limited to consumer debts.

How to dispute a debt or ask a question

Call the office nearest you or write to our headquarters at 16200 Addison Road, Suite 260, Addison, TX 75001. Have the name on the account, the creditor’s name, any reference number from the letter or voicemail, and the amount in question ready. If you believe the account is not yours, tell us and explain why. Put disputes in writing and keep a copy.

Protecting yourself from scams

People who pretend to be collectors are common, and a call about an unfamiliar debt can be a scam. A few habits help.

• Never pay by gift card, wire transfer or cryptocurrency to someone who called you about a debt.
• Do not click links or call numbers in a message you did not expect. Look up the company’s number yourself.
• Be cautious if a caller will not tell you the name of the company, the creditor or the amount.
• If a caller threatens arrest or immediate legal action over an ordinary debt, treat it as a warning sign and verify independently.

If you think you were contacted by a fraudulent collector, you can report it to the Federal Trade Commission and the Consumer Financial Protection Bureau.

Frequently asked questions

What is the Southwest Recovery Services phone number?

Our headquarters number in Addison, Texas is (469) 817-7484. We also have offices in Atlanta, Austin, Columbus, Dallas, Denver, Houston, Midland, Oklahoma City, San Antonio, St. Louis and Tampa, listed above with their numbers. Our toll-free customer service line is (866) 837-3065, our new customer line is (866) 551-4684, and our payment line is (866) 558-3328.

A phone number called me. Was it Southwest Recovery Services?

Check the number against the office and toll-free lines listed on this page. Our staff may also call from other numbers, so if you are unsure, hang up and call one of our offices to confirm whether we are working an account in your name.

Is Southwest Recovery Services the same as other SRS collection agencies?

No. Southwest Recovery Services, LLC (SWRS) was founded in 2004 and is headquartered at 16200 Addison Road, Suite 260, Addison, Texas. It is not affiliated with other agencies abbreviated SRS.

Who does Southwest Recovery Services collect for?

SWRS collects on behalf of its clients, which are mostly businesses: commercial and trade creditors, healthcare providers, property managers, contractors and similar organizations. If you got a call or letter, the creditor is the client that placed the account. Call one of our offices to confirm the creditor and the amount.

Does Southwest Recovery Services collect consumer debts?

SWRS works primarily on commercial accounts for business clients. It also handles some consumer and healthcare accounts on behalf of clients, and follows the FDCPA and Regulation F where they apply.

How do I dispute a debt with Southwest Recovery Services?

Call the nearest office or write to 16200 Addison Road, Suite 260, Addison, TX 75001. Include the account holder’s name, the creditor, any reference number and the amount, and explain why you dispute it. Keep a copy of what you send.

How do I make a payment?

Call our payment line at (866) 558-3328, or contact the office handling your account.

What should I do if I think the call was a scam?

Do not give out personal or financial information, and do not pay. Hang up, call one of our offices to confirm, and report suspected fraud to the FTC or the Consumer Financial Protection Bureau.

This article is general information, not legal advice. Laws vary by state and change over time; confirm current requirements and your own facts before relying on any point here.