Yes. Patient balances are consumer debt because the service was provided to an individual for personal health purposes. That means collection activity on these accounts is governed by the Fair Debt Collection Practices Act and applicable Regulation F standards. Our agents follow those rules on every contact, including delivering proper debt validation notices and honoring patient dispute rights. We do not collect consumer debt in California, Oregon, or Washington.
Physical Rehabilitation Collections
PHYSICAL REHABILITATION DEBT COLLECTION
Physical Rehabilitation Collections
Your clinic exists to help people recover. That is the whole point. But when patients stop paying, the financial pressure falls on you, and the business that supports your staff and equipment starts to crack. Southwest Recovery Services collects past-due physical therapy and rehabilitation accounts. We work with physical therapy practices, rehab centers, and outpatient clinics across the country to recover patient balances without putting your reputation at risk. No upfront cost. No fee unless we collect.
RESPECTFUL, COMPLIANT PATIENT OUTREACH
Patient Collections Done With Respect
Physical rehabilitation patients are not just debtors. Many are dealing with injuries that changed their lives. They came to you in pain, and they left with better function. Some of them fell behind on payments because of the same injury that brought them to your door. We know that. Our agents are trained to approach every patient with empathy and professionalism. We operate under the Fair Debt Collection Practices Act and applicable Regulation F standards, including proper debt validation notices and full respect for patient dispute rights. Collections handled correctly do not have to feel adversarial. We get paid by recovering your money, not by burning bridges with your former patients.
WHY IN-HOUSE COLLECTIONS FALL SHORT
Why Physical Therapy Practices Struggle to Collect Internally
Front desk staff were hired to schedule appointments and greet patients. They were not trained to make demand calls on 90-day balances. Most practices end up with someone wearing three hats, handling billing, scheduling, and collections with no dedicated time for any of it. Accounts go to 60 days, then 90, then get written off. Recovery rates decline sharply as debt ages. The longer an account sits, the harder it becomes to collect. Placing accounts with Southwest Recovery Services removes that burden entirely. Your staff stays focused on patient care. We handle the accounts that have already gone sideways.
OUR ACCOUNT RECOVERY PROCESS
How We Recover Your Past-Due Accounts
When you place an account with us, we get to work immediately. We verify patient contact information, trace accounts where patients have moved or stopped responding, and open professional communication across appropriate channels. Every contact is documented. We present patients with clear repayment options, including payment plans when a lump-sum payment is not realistic. We also make it simple to pay online or by phone so friction does not become the reason an account stalls. You can track the status of every account through our online portal in real time. Download reports, add new accounts, and check progress without waiting on a callback.
HIPAA-AWARE PATIENT DATA HANDLING
HIPAA-Compliant Handling of Patient Information
Debt collection involving patient accounts requires careful handling of protected health information. We treat patient data with the same care your practice is required to by law. Our processes are built around appropriate information use. We do not share patient health details beyond what is necessary to locate and contact the individual and resolve the balance. This is not a marketing claim. It is how our operation runs. When you assign patient accounts to us, you are not handing off a liability. You are handing off a task to a team that understands the sensitivity involved.
BEYOND COLLECTIONS: FULL AR SUPPORT
The Full Range of Services We Offer
Collections are not the only way we support physical therapy and rehabilitation practices. We offer early-out programs that engage past-due patients before accounts go to full collections, which typically produces better recovery rates and fewer damaged patient relationships. We also provide revenue cycle management and accounts receivable management for practices that want a more structured billing and follow-up process. Whether you need help recovering one account or want to overhaul how your AR function works, we can build a program around what your practice actually needs.
CONTINGENCY PRICING, NO UPFRONT COST
Start Recovering What You Are Owed
Every day an account goes uncollected is a day your practice absorbs a cost it should not have to carry. Southwest Recovery Services brings 22+ years of experience recovering past-due accounts for healthcare providers, including physical therapy and rehabilitation practices. We operate on a contingency basis, which means you pay nothing unless we recover your money. Call us today for a free consultation. We do not collect consumer debt in California, Oregon, or Washington.
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READY TO STOP WRITING OFF PATIENT BALANCES
Put Your Past-Due Physical Therapy Accounts to Work
Southwest Recovery Services recovers past-due patient balances for physical therapy and rehabilitation practices. We are FDCPA-compliant, contingency-only, and ready to take on your accounts today. Reach out for a free consultation.