Yes, with one geographic limitation. We collect past-due consumer accounts in most states, but we do not collect consumer debt in California, Oregon, or Washington. If your shop operates in those states or has customers there, let us know upfront and we will tell you exactly where we can help.
Auto Customization Collections
AUTO CUSTOMIZATION COLLECTIONS
Auto Customization Collections
Running an auto customization shop takes real skill. Your technicians do window tinting, custom paint, full restorations, audio and video systems, lighting installs. That work is expensive and time-intensive, and your clients know it before they sign off. So when a bill goes unpaid, it stings twice: once in cash flow, and once in the time you burn chasing someone who already has your work on their car. Southwest Recovery Services handles that recovery for you. We collect past-due consumer accounts for auto customization businesses across the country, professionally and in full compliance with federal and state law.
THE REAL COST OF CHASING CUSTOMERS
Why Chasing Unpaid Bills Hurts Your Shop
Your team is good at what they do. They are not trained debt collectors. When a technician or front-office staffer has to stop and chase a past-due customer, you are pulling a skilled person away from billable work. That costs you twice: the staff time spent on calls and letters, and the production time lost. Then there is the emotional drain. Talking about money with someone who is avoiding you is uncomfortable, especially when you want to keep that customer coming back for future work. The longer an account sits unpaid, the harder recovery becomes. Accounts placed within 90 days recover at significantly higher rates than those that age past six months. Every week you wait narrows your options.
FULL COLLECTION SCOPE WE HANDLE
What We Do So You Do Not Have To
We take the collection workload off your shop entirely. Our agents handle all contact with past-due customers: calls, written notices, and follow-up. We use skip-tracing tools when contact information goes stale. We document every interaction, track payment plans, and keep you updated on account status. Beyond individual placements, we offer accounts receivable management for shops that want ongoing AR oversight rather than case-by-case hand-offs. That means we stay on top of invoicing cycles with you, flag accounts early, and help you get paid faster before debts have a chance to age.
REPUTATION-FIRST RECOVERY
We Protect the Reputation You Built
Your shop runs on referrals and repeat customers. A car enthusiast who loves your work will send their friends your way. That relationship matters, and we take it seriously. Our agents treat every past-due customer with respect. We do not use pressure tactics that burn bridges or leave people feeling harassed. We operate as a licensed, bonded, and insured agency. Every contact we make complies with the Fair Debt Collection Practices Act, the CFPB Regulation F standards, and all applicable state regulations. Customers have the right to request validation of the debt and to dispute if they believe there is an error. We honor those rights every time. We do not collect consumer debt in California, Oregon, or Washington.
CONTINGENCY: NO RECOVERY, NO FEE
No Upfront Cost to Place Accounts
There are no out-of-pocket costs to get started with us. We work on a contingency basis: our fee comes only when we successfully recover your money. If we cannot collect, you owe us nothing. That structure removes the risk entirely. There is no reason to sit on a stack of past-due accounts when placing them costs you nothing and gives our agents a direct incentive to get results. We use every available tool, including multi-channel outreach, skip tracing, and structured payment plans, to maximize what we recover on your behalf.
NEARLY 20 YEARS IN THE TRADE
A Collections Partner Who Knows the Trade
We have worked consumer collection accounts for service businesses like yours for nearly 20 years. We understand the nature of discretionary work: the customer loved the project while it was happening, then found other priorities when the invoice came due. We know how to reach those customers effectively without making them adversaries. Our process is built to recover your receivables quickly while preserving the goodwill your shop has earned. When you are ready to stop absorbing unpaid bills, we are ready to go to work. Call us at 866-558-3328 or reach out online to talk about your accounts.
Related Collections
Related Collection Services
Related Articles
STOP ABSORBING UNPAID CUSTOMIZATION BILLS
Let Us Recover What Your Shop Is Owed
We have collected consumer accounts for service businesses like yours for nearly 20 years. Tell us about your past-due receivables and we will tell you exactly how we can help.