- Make A Payment (866) 558-3328
- Client Portal
- Consumer Support
Providing Creative Solutions to Common Problems
Providing Creative Solutions to Common Problems
Waco has emerged as a thriving Central Texas hub, and its economic vitality creates substantial B2B transaction volume. Still, it also means local businesses regularly face unpaid invoices that threaten cash flow stability.
When internal collection efforts stall after 60–90 days, professional agencies bring specialized expertise that most in-house teams simply don’t possess. These agencies understand Texas collection laws.
They use skip tracing technology to locate unresponsive debtors and maintain a professional approach that helps preserve business relationships while pursuing overdue payments.
|
Southwest Recovery Services: Get Your Money Back 20+ Years Experience | Texas-Based | Contingency Only – You Pay When We Collect
Built for Commercial Collections:
The Southwest Recovery Difference: ✓ Contingency only – no upfront costs ✓ Veteran collectors with respectful omnichannel outreach ✓ Priority sectors: trucking, logistics, contractors, oil & gas ✓ Clear reporting on account status and outcomes Trust & Results You Need: Nationally recognized ethical collections agency with 12 offices across six states. Compliance-first approach with no threats or guarantees. |
Several capable agencies serve the Waco market, each offering distinct advantages for businesses facing collection challenges.
Southwest Recovery Services (SWRS) is a nationally recognized debt collection agency headquartered in Dallas, Texas, with additional locations throughout Texas and in Georgia, Missouri, Florida, Oklahoma, and Ohio.
We provide comprehensive accounts receivable management solutions for businesses of all sizes, handling both consumer and commercial debt recovery across multiple industries, including healthcare, utilities, retail, property management, automotive, and professional services.
At SWRS, we operate exclusively on a contingency basis, meaning clients pay nothing unless their money is recovered, aligning the company’s success directly with client outcomes. Our approach combines ethical, compliant collection methods with professional persistence and advanced technology.
Full compliance with FDCPA, FCRA, HIPAA, CFPB, and state-specific regulations is maintained throughout all collection activities.
We maintain a strong rating across customer reviews, with clients consistently recognizing our professional and compassionate approach to debt collection. Business partners and individuals working through their debts both acknowledge our effectiveness and respectful communication methods, emphasizing that we collaborate with people to establish payment plans rather than resorting to the aggressive tactics common in our industry.
Our team members are frequently commended for their patience, understanding, and helpfulness throughout the entire collection process. Our clients value our long-standing track record, with many business partnerships lasting over a decade. Individuals also highlight our flexibility, timely documentation, and professional, respectful handling of every case.
The feedback we receive reflects our ability to successfully balance effective debt recovery for our clients with ethical and respectful treatment of those we contact on their behalf.
Phoenix Recovery Group is a debt collection agency based in Texas. With over two decades of experience, PRG specializes in apartment lease collections and provides accounts receivable management services throughout the United States, Canada, Puerto Rico, and Mexico.
The company positions itself as a professional third-party collection agency offering customized solutions for businesses.
Many reviewers of Phoenix Recovery Group express surprise at having positive experiences with a collection agency, noting that agents made them feel comfortable rather than judged, took time to explain options clearly, and worked out manageable payment arrangements and settlements.
Clients frequently mention that agents help remove items from credit reports and show genuine care in resolving debts. While the majority of feedback is positive, some reviews mention inconsistent service quality and communication issues, suggesting experiences can vary depending on the assigned representative.
The company specializes exclusively in business-to-business debt collection, operating on a contingency-based fee structure where clients pay nothing unless debts are successfully recovered.
Ryan & Jacobs serves diverse industries, including oil and gas, transportation, construction, and manufacturing, offering comprehensive services such as account placement, demand letters, skip tracing, asset investigation, mediation, and litigation support. The agency claims to maintain an 85% success rate and boasts the industry’s highest debt recovery rate.
Clients repeatedly report that Ryan & Jacobs successfully collected debts they had pursued for a long time without success. The company’s “client forward” philosophy emphasizes transparency at every stage of the collection process and prompt remittance of collected funds.
Most Waco collection agencies follow the contingency model, which aligns their success directly with yours by charging fees only on recovered amounts. Standard contingency rates typically fall between 10% and 25% for commercial accounts, with several key factors determining where your accounts land within this range:
For example, a $25,000 overdue invoice at 20% contingency would net your business $20,000 upon successful collection, which is far superior to writing off the entire amount. Additional costs may include court filing fees, service of process charges, and attorney fees if litigation becomes necessary.
When selecting a collection agency, several critical factors deserve careful evaluation. Licensing and credentials should be your first consideration, including verification that the agency is appropriately licensed, bonded, and insured, and registered with your state’s Secretary of State.
Fee structure and performance metrics are equally important considerations. Most reputable agencies operate on a contingency basis, meaning you only pay when they successfully recover funds. Ask about their collection success rates and request references from businesses similar to yours in size and industry to verify their proven results.
The agency’s collection approach should also be carefully evaluated, as agencies that use professional and diplomatic methods are more likely to preserve client relationships while achieving strong recovery outcomes through respectful communication styles.
Legal compliance cannot be overlooked when choosing a collection partner. Ensure the agency maintains full compliance with the Fair Debt Collection Practices Act (FDCPA), demonstrates thorough knowledge of state laws such as the Texas Debt Collection Act, and adheres to all relevant federal and state regulations.
Transparency and communication capabilities are also vital, including access to real-time online portals for account monitoring, detailed reporting, and prompt payment remittance upon collection.
Finally, consider the agency’s industry experience and capacity, including their experience in your specific sector, adequate staffing and resources to handle your account volume, and specialized knowledge relevant to your particular business needs.
At Southwest Recovery Services, we deliver the comprehensive solution that local companies require. With over 20 years of Texas-based expertise and 12 strategically located offices across seven states, we combine regional understanding with nationwide collection capabilities.
Our AI-guided tracking system monitors every account across multiple communication channels, ensuring no collection opportunity goes overlooked while maintaining detailed documentation that protects your business legally. Our founder’s daily involvement brings seasoned judgment to complex cases that require strategic decision-making beyond standard collection protocols.
We use a contingency model charging between 10% and 25% of recovered funds, eliminating the financial risk as you pay absolutely nothing upfront and only when debts are successfully recovered. This performance-based approach aligns our incentives directly with client goals, motivating maximum effort on every account.
Veteran collectors employ respectful, omnichannel outreach that pursues debts firmly while maintaining the professional tone essential for B2B relationships. They understand that today’s difficult accounts might become tomorrow’s valuable customers again once financial circumstances improve, making relationship-focused collection methods a strategic business advantage.
For Waco companies across trucking, logistics, construction, oil & gas, and wholesale distribution sectors, we provide specialized industry knowledge that generic agencies can’t match. Our compliance-first approach protects clients from FDCPA violations and legal exposure while transparent reporting keeps businesses informed throughout the recovery process.
Most Waco collection agencies operate on a contingency fee of 10% to 25% of successfully recovered amounts for commercial accounts. The exact percentage depends on factors including debt age, account size, volume, and complexity.
Collection timelines vary significantly based on debtor responsiveness and case complexity. Simple cases in which debtors acknowledge the debt and negotiate payment arrangements can be resolved within 30–60 days.
More complex situations involving disputes, skip tracing to locate missing debtors, or litigation can extend from several months to over a year. Professional agencies provide regular status updates and adjust strategies based on debtor responses to maximize efficiency while maintaining legal compliance throughout the process.
Yes, professional collection agencies excel at locating debtors who have relocated or become unreachable. Agencies use skip tracing services, accessing specialized databases including public records, business registration information, utility connections, and professional networking platforms.
These investigative capabilities prove particularly valuable for Waco businesses in mobile industries such as construction or trucking, where debtors frequently change locations. Southwest Recovery Services maintains comprehensive skip tracing capabilities backed by nationwide office coverage.
If a debtor files for bankruptcy, collection activities must cease immediately under the automatic stay provision of federal bankruptcy law. Your collection agency will notify you of the filing and help you understand your options, which typically include filing a proof of claim with the bankruptcy court to recover a portion of the debt.
While bankruptcy complicates collections, working with an experienced agency like Southwest Recovery Services ensures proper legal procedures are followed, maximizing whatever recovery may be available through the bankruptcy process while protecting your business from inadvertent violations of bankruptcy stay orders.
*Note: Recovery rates mentioned are for general reference only and not guaranteed. Actual results vary by account and industry. Contact Southwest Recovery Services for a customized quote.
We make it fast and easy to refer past due and delinquent accounts to our professional recovery agents. You decide the range on what you will accept on each case, and you ONLY pay a percentage of what we actually collect to resolve the case. Ready to get started, or want to learn more? Fill out this form and a dedicate account manager will call you to get started.
