If you simply want to get results from collection calls, you need to consider these factors in order to successfully achieve what you need. For many individuals, calling the customer to ask money is not a the highlight to any business owners day. As a matter of fact, in understaffed and overworked businesses, collection calls simply come last on their day to day tasks, unless you really need the money. This is because making a collection call takes a normal individual out of his comfort zone.
Apparently, people aren’t confident in this process due to their fear of failure or embarrassment. If collections are part of anyone’s daily job responsibilities, the following are excellent tips to help them do it in a much easier and comfortable way:
- Be prepared before calling a customer – nothing can beat preparation before you pick up the phone and make a collection call to your customer. In order to succeed, you need to get ready for the response that you will be getting and quickly come up with a good way to deal with it. Rest assured that you will hear excuses so be ready for that.
- Equip yourself with all the facts related to the transaction you are making with your customer – always make sure that you have researched before you even call the customer. Collection is a tough job but when you do it right, you will surely enjoy it. Have these facts with you – exact amount of debt, sales terms, products or services purchased, due date of payment, and other related documents such as invoices.
- Know your customer – it will be a huge help if you know the person you are calling in order to be sure you’re doing the collection call right. You can run on the payment history or any record for that matter so that it will be easier for you to manage the transaction. Always think positively and speak authoritatively in a professional manner.
- Take control of the conversation no matter what – you will surely encounter irate customers since your job is to collect amounts owed and due. The best way to handle them is to never lose temper and make them feel that you are helping them instead of forcing them to make payments.
- Make your customer commit to pay – one rule in this kind of business is that, if you don’t get an assurance from your customer, the call doesn’t matter. At least have them appoint a day to ensure that they will get back to you as soon as possible.
- Stay flexible no matter how tiring the collection calls can be – okay, you are beginning to get tired of your everyday calls but the right thing to do is to remind yourself why you’re in that job. Earning an income is not easy and you need to make efforts to succeed. Listen carefully and get clues from the conversation to know what to do next.
The next time you make a collection call, get these reminders in place and rest assured that you will enjoy more of your responsibilities in the company you are working for.