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The process of collecting debts can be challenging for a utility company.  While customers certainly need the services that you provide, there’s also a real need for you to be paid for services you provide.  When customers don’t pay, it’s important that the utility company has an efficient collection process in place.  Southwest Recovery Services is a collection agency helping utility companies collect on their past-due customer debts.  With Southwest Recovery’s help, utility companies can provide great customer services while effectively managing a competent collection process without adding unnecessary staffing or expense.

Our job is to provide accounts receivable recovery for utility providers across the country and do so in a manner that is best suited for the needs of our clients. Our team can provide services that enhance the practices that are already in place or can serve as the entire internal collections department. By providing the services that our clients need, we seek to streamline the process of collections and make it more efficient for all of the utility companies with which we work.

  • Gas Companies
  • Electric Companies
  • Toll-Road Providers
  • Propane Distributors
  • Solar Panel Installation Providers
  • Retail Electric Providers

Working With Different Markets

Our experience working in the utility industry means we understand that not all utility companies are the same. We have unique collection strategies available that help utility companies both large and small, and we have experience working in regulated, deregulated, and municipal markets. We do not believe in a one-size-fits-all model and make it our business to help you with yours as it exists today.  By individualizing our service, we can help companies with their collections processes and allow them a chance to collect on past-due accounts in a manner that best serves their interests.

Preserving Customer Relations

Southwest Recovery Services also understands that part of the collections process is maintaining your relationship with your customers.  It’s always better for a company when positive customer interactions happen, and we understand that any actions on our end have reflections on you. That’s why we make sure to preserve positive customer experiences whenever possible and to abide by federal and state regulations.  Our job is to help you to collect what you are owed, not to cause distress in your customers by acting unprofessional or by using strong-arm tactics.  By acting professionally, we can help you to keep a spotless public reputation while helping you to collect the money you are owed.

Utility companies have many options when it comes to dealing with collections issues. If you are looking for a way to preserve your reputation while still dealing with such issues efficiently, be sure to consider Southwest Recovery Services.  By specializing in the utility industry, we can provide a service that no one else can match. Make sure you rely on the people who are able to fulfill your needs and understand your industry.  Southwest Recovery Services is here to help you.

Payment Processing

  • Online Payment Terms and Conditions

    Welcome to the Southwest Recovery Services LLC payment processing site. Please read and agree to the following online payment terms and conditions, website Terms of Service, and Refund Policy prior to agreeing and completing your online payment.

    *** NOTICE ***

    This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. If you have any questions or would like to talk to a live Collections Specialist, please call us at (866) 558-3328 during standard business hours: Monday thru Friday 8am-6pm CST. You can also mail your payment directly to Southwest Recovery Services LLC, 16200 Addison Road Suite 260, AddisonTX 75001.

    Credit Card Transaction

    By submitting payment information through this Service you agree to the terms and conditions of this Agreement and any documents incorporated by reference. You further agree that this User Agreement forms a legally binding contract between you and Southwest Recovery Services Inc. and that this Agreement constitutes "a writing signed by You" under any applicable law or regulation. Any rights not expressly granted herein are reserved by Southwest Recovery Services Inc.. By clicking on the "I Agree" button and by clicking on the “click here to pay by credit card” button, you are accepting these terms and the stated fees for using this service.

    IMPORTANT:  Please make sure that you have correctly inputted your account number and creditor’s name in the payment form. This information can be found on your bill. For assistance, please contact us at (866) 558-3328. 

    This site provides a secure payment portal for making online payments. Please ensure that you are paying the correct party and that you have a valid account number received from us.

    If you do not know your account number, please do not make a payment through this web site at this time. Instead, please Contact Us to obtain your account number before returning to make the payment. Without the account number we cannot credit your account with the payment you make on this site, which would result in a significant delay in processing of your payment.

    • This is a web site of a collection agency.
    • This is an attempt to collect a debt.
    • Any information obtained will be used for that purpose.

    Question? Contact Us:

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