Skip to content

For many storage facility operators, the phrase “out of sight, out of mind” holds a particular fascination. This is because businesses in the self-storage industry are keenly aware of how regularly their customers tend to unload belongings into a unit before completely forgetting about their rental agreement. Account delinquencies and collection challenges are a harsh reality for many self-storage businesses, and without the right tools, knowledge, and resources available, following up with absent account holders can be particularly difficult.

When to Seek Help With Collections

Some tenants are regularly late, but as long as they pay within a reasonable time limit, this is typically acceptable, especially if the business regularly factors in the late fees. But what happens when the account has passed 60 days past due? An owner can try sending out letters, and a manager might even be calling the account holder regularly, but nothing is working. It might even be discovered that contact numbers have been deactivated or letters have been returned to the sender. In the end, the final option is generally to cut the lock on a unit and auction off any contents. This type of action requires extensive bureaucracy and many hours of work. The original rental amount is often not reimbursed after accounting for all other costs. Before reaching this point, a storage facility should consider hiring a collection agency.

With years of experience and a growing list of satisfied clients in a variety of industries, our team at Southwest Recovery Services is always ready to work with an organization to form a sensible, actionable plan for their revenue recovery efforts. Instead of trying to work through the process of how to locate, contact, and convince account holders to pay their overdue balances while costing yourself time, energy, and valuable resources, you can work with our team to streamline the process, and keep your attention focused on what matters most, the growth and success of your business.

The Power of Dedicated Resources

In most cases, a professional collection agency can contact the account holder even if the original contact number is incorrect. Agents have access to skip tracing tools that make it possible to locate someone and can even provide a working phone number. In many cases, an account holder might try to explain why they have not made a payment before agreeing to set up a payment schedule or settle the account in full. When self-storage facilities take additional risks from increasing occupancy, they must be willing to make aggressive debt collection plans or be inundated with units that have unpaid balances which leads to negative cash flow concerns. As an organization that has worked with our customers for many years to help them recover revenue on accounts, we have perfected the best techniques and methods to ensure that the time we invest in debt collection efforts will lead to high-quality results.

The Benefits of Professional Representation

When our team tries to make contact on behalf of our clients, we will always interact with account holders in the most professional manner. By maintaining a polite, calm, but firm attitude, our expert staff can make a collection effort that will not cause a negative response that can affect the overall image or brand of your company. At the same time, we will also carefully avoid specific words or phrases that might harm the collection process.

At Southwest Recovery Services, we recover debt for storage facility operators and many other industries. Just call one of our six locations in Texas, Oklahoma, or Missouri, and we’ll work with you to find a debt recovery solution to meet your needs and expectations right away.

Payment Processing

  • Online Payment Terms and Conditions

    Welcome to the Southwest Recovery Services LLC payment processing site. Please read and agree to the following online payment terms and conditions, website Terms of Service, and Refund Policy prior to agreeing and completing your online payment.

    *** NOTICE ***

    This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. If you have any questions or would like to talk to a live Collections Specialist, please call us at (866) 558-3328 during standard business hours: Monday thru Friday 8am-6pm CST. You can also mail your payment directly to Southwest Recovery Services LLC, 16200 Addison Road Suite 260, AddisonTX 75001.

    Credit Card Transaction

    By submitting payment information through this Service you agree to the terms and conditions of this Agreement and any documents incorporated by reference. You further agree that this User Agreement forms a legally binding contract between you and Southwest Recovery Services Inc. and that this Agreement constitutes "a writing signed by You" under any applicable law or regulation. Any rights not expressly granted herein are reserved by Southwest Recovery Services Inc.. By clicking on the "I Agree" button and by clicking on the “click here to pay by credit card” button, you are accepting these terms and the stated fees for using this service.

    IMPORTANT:  Please make sure that you have correctly inputted your account number and creditor’s name in the payment form. This information can be found on your bill. For assistance, please contact us at (866) 558-3328. 

    This site provides a secure payment portal for making online payments. Please ensure that you are paying the correct party and that you have a valid account number received from us.

    If you do not know your account number, please do not make a payment through this web site at this time. Instead, please Contact Us to obtain your account number before returning to make the payment. Without the account number we cannot credit your account with the payment you make on this site, which would result in a significant delay in processing of your payment.

    • This is a web site of a collection agency.
    • This is an attempt to collect a debt.
    • Any information obtained will be used for that purpose.

    Question? Contact Us: info@swrecovery.com

Make A Payment