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FAQ

Frequently Asked Questions

General

Southwest Recovery Services, Inc.
16200 Addison Road Ste 260
Addison TX 75001

You can also contact us by phone or fax.
Toll-free: 866-558-DEBT
Local: 214-387-8068
Fax: 214-619-0076

SWR was officially incorporated in 2004. Our management team has over 70 years combined experience in the third party collection business.

Yes. Southwest Recovery Services takes its FDCPA compliance seriously. In today’s competitive environment, you must stay educated and informed of the constant growth and change in the collection industry. Benefits of membership with the ACA include education of new collection laws in specific states and collection training and seminars provided to our staff. Our collection staff must complete eight hours of training each quarter as part of our company’s ongoing commitment to be fully compliant with the Fair Debt Collection Practices Act.

Depending on the level of services agreed upon, we will report your accounts to the credit bureau once a month. SWR maintains a relationship with TransUnion, Experian, Innovis, and CSC Equifax. As part of our agreement with these companies, we are required to report any changes and updates monthly, such as payments made or deletions made due to inaccurate information. This is done through a secure upload using the latest technology. Thus, your customer’s private records remain protected and secure. TransUnion | Equifax | Experian | Innovis

No. The Fair Credit Reporting Act (FCRA) permits the free exchange of credit information. When a customer does not pay you for the goods and/or services that you provided, that customer’s credit worthiness is in question and this falls under the FCRA’s guidelines.

SWR has invested in the latest state of the art skip tracing tools to find even the most persistent debtors. Most of our research is done on the internet and telephone. You would be shocked to know what you can find out about a person with a few clicks of a mouse. You can use our tools and databases prior to turning your account/s over for collection. For a fee of $5.00 you can have a professional locate your customer using over 2100 governmental, municipal and private databases that have compiled data on your customer. We can locate property, relatives, neighbors, and much more making it almost impossible to hide from their obligation with you.

Your business is as unique as the individuals that it employs. SWR has a proven record of accomplishment in excess of over 1,000,000 accounts collectively for a variety of businesses. This translates into millions of dollars for our customers. We have learned that collections are really about “selling” the customer into paying off his account. Our policy is to treat your customer with respect and dignity while firmly persuading him/her to pay. If done correctly, debt collection is more about negotiation rather than intimidation. We have built a business around this simple but effective concept.

Account

Yes. Once you become a customer, a dedicated sales representative will be assigned to your account. We are dedicated to providing you with a high level of customer service and this begins with individualized attention to your specific questions or concerns.

No. We understand that you have contracted us to work on YOUR accounts. Understanding this, we have a service agreement not a long-term contract. (Our service agreement can be viewed by clicking on the link below). You may cancel our service at any time by simply giving us written notice.

You can report a valid account to a person’s credit for a period of seven years from the last payment you received or the last date of service. For instance, if you sold a good or service in 2005, but received a payment from your customer in 2012, you can adjust the date of occurrence or date opened to reflect the 2012 date. The account will then remain active until 2019. The Fair Credit Reporting Act The complete text (as amended October 2001) of the law governing credit reporting.

Yes. The Fair Debt Reporting Act requires SWR to maintain accurate records and to report them in a timely fashion to the credit bureaus. SWR also utilizes the E Oscar system to answer all disputed items and to fix any inaccurate entries using a secure on-line database that all credit bureaus pull data from. The system allows us to update an account that has been reported within 72 hours. This is crucial when a mortgage or car loan is hanging in the balance.

SWR has made it easy and convenient to place an account for collection. Using our online placement service is the quickest route to start the collection process. Our online placement system is easy and is secure to use. We accept your computer generated files. Our IT department will import your data into a format that we can use and upload it into our collection system. You can also use our standard placement form or simply use your internal documents and fax them to us. Our data entry department will then scan your documents and our IT department will import the data into our collection database. 

Debt Collection

No! Since we cannot give you an iron clad guarantee that every account is collectible, we feel it is unethical and unnecessary to collect fees prior to resolution of your account. We do not collect fees from you until monies are collected. SWR is dedicated to building strong long-term business relationships with our customers. This has been part of the company’s mission statement and its unwavering commitment to you.

Yes. We have legal services on retainer to help us collect our accounts after they have reached 90 days in our collection system. If we are unsuccessful in collecting with normal collection strategies and processes, we may forward an account to our national attorney network if authorized by our client. They also work on a contingency basis but will require that you pay any filing fees associated with filing a civil case on your behalf.

This success of collecting an account is dependent on many variables. The demographic of your customer, as well as the age of the account when it is placed for collection, are important. Additionally, if your debt is commercial or retail, it can make a difference in the timeline to resolve. We strive to recover your accounts as quickly as possible. Overall, our goal is to quickly and efficiently bring closure to your account and collect the balance due.

No, there is no minimum. We work with all different sized cases. Our portfolio includes debt collections in the hundreds all the way into millions of dollars.

Each state will have a different limit for the number of years you can go back. For example, the statute of limitation based on Texas law is that you can go back up to four years. Feel free to call us if you would like to know what the statute of limitation is in your state.

Payment Processing

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    Welcome to the Southwest Recovery Services LLC payment processing site. Please read and agree to the following online payment terms and conditions, website Terms of Service, and Refund Policy prior to agreeing and completing your online payment.

    *** NOTICE ***

    This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. If you have any questions or would like to talk to a live Collections Specialist, please call us at (866) 558-3328 during standard business hours: Monday thru Friday 8am-6pm CST. You can also mail your payment directly to Southwest Recovery Services LLC, 16200 Addison Road Suite 260, AddisonTX 75001.

    Credit Card Transaction

    By submitting payment information through this Service you agree to the terms and conditions of this Agreement and any documents incorporated by reference. You further agree that this User Agreement forms a legally binding contract between you and Southwest Recovery Services Inc. and that this Agreement constitutes "a writing signed by You" under any applicable law or regulation. Any rights not expressly granted herein are reserved by Southwest Recovery Services Inc.. By clicking on the "I Agree" button and by clicking on the “click here to pay by credit card” button, you are accepting these terms and the stated fees for using this service.

    IMPORTANT:  Please make sure that you have correctly inputted your account number and creditor’s name in the payment form. This information can be found on your bill. For assistance, please contact us at (866) 558-3328. 

    This site provides a secure payment portal for making online payments. Please ensure that you are paying the correct party and that you have a valid account number received from us.

    If you do not know your account number, please do not make a payment through this web site at this time. Instead, please Contact Us to obtain your account number before returning to make the payment. Without the account number we cannot credit your account with the payment you make on this site, which would result in a significant delay in processing of your payment.

    • This is a web site of a collection agency.
    • This is an attempt to collect a debt.
    • Any information obtained will be used for that purpose.

    Question? Contact Us: info@swrecovery.com

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