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Apartment Collection Agency

PROPERTY MANAGEMENT

Property Management Collection Agency

Unpaid rent is not a management problem. It is a cash-flow problem. Mortgage payments, maintenance, insurance, and property taxes do not pause because a tenant stopped paying. When a former tenant vacates with a balance owed, or a current tenant goes delinquent, the clock starts on what you will actually recover.

Southwest Recovery Services is a property management collection agency. We recover unpaid rent, eviction balances, broken lease fees, and property damage claims for residential and commercial landlords on a contingency basis. No recovery, no fee.

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PROPERTY CLIENTS WE WORK WITH

Who We Work With

We recover for property owners and managers across both asset classes:

Residential property management. Single-family rentals, apartment communities, student housing, HOAs. If a tenant left owing rent, security deposit shortfall, or lease break fees, we work the account.

Commercial property management. Office buildings, retail centers, industrial space. Commercial tenants who break early-termination clauses or stop paying during the lease term create complex recovery situations: longer lease terms, larger balances, and business entities that can be harder to contact. We handle those too.

We also work with ManageAmerica members and property management software users who need a clean third-party integration for account placement.

PROPERTY DEBT WE RECOVER

What We Recover

  • Unpaid rent (current or former tenants)
  • Eviction balance and holdover fees
  • Broken lease penalties
  • Property damage charges above the security deposit
  • Utility chargebacks
  • HOA fees and assessments
  • Commercial lease arrears and early termination balances
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WHY A SPECIALIST MATTERS

Why This Takes a Specialist

Standard first-party collections work for current tenants while you still have leverage. Once a tenant vacates, your leverage drops. They have moved on, you have their old contact information, and they may have intentionally made themselves hard to reach.

Property management collection requires skip-tracing capability, credit bureau access, state-specific knowledge of landlord-tenant law across jurisdictions, and persistence. It is not the same as sending demand letters from your management office.

Southwest Recovery Services has recovered rent and lease balances for residential and commercial landlords since 2004. You submit the account; we work it.

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HOW RENT RECOVERY WORKS

How Rent Recovery Works

No upfront fees. No contracts to decipher before you start. Submit the account. We collect, and you pay us a percentage of what we recover.

  1. Account placement. Provide the tenant name, last known address, balance owed, move-out date, and any contact information. We begin outreach within 24–48 hours.
  2. Skip tracing. Former tenants move. We use Experian-powered skip tracing, updated daily, to locate current address and contact information when the original records are stale.
  3. Direct contact. We reach the former or current tenant directly, by phone, mail, and other permissible channels, with professional, legally compliant communication.
  4. Payment options. Tenants who can’t pay in full get a structured payment plan. More accounts resolve when there’s a realistic path to zero.
  5. Credit bureau reporting. We report qualifying accounts to all three major consumer credit bureaus. A collections tradeline on a credit report is a strong motivator for tenants who have the ability to pay. The tradeline can remain for up to seven years.
  6. Legal escalation. For accounts that do not resolve through standard outreach (broken lease refusals, tenants who relocated out of state, large commercial balances) we review legal options including small claims, civil court, and judgment enforcement with you.

FDCPA-COMPLIANT RENT RECOVERY

Compliance

Property management collections fall under the FDCPA for residential tenant consumer accounts, and we follow it precisely: validation notices, dispute handling, communication limits, debt verification. For commercial property accounts, state law governs, and we keep our licensing current in each state where we collect.

We do not threaten, harass, or misrepresent. That protects tenants, and it protects you from liability.

WHERE WE COLLECT RENT

Service Area

We operate from 12 offices in Texas, Colorado, Oklahoma, Missouri, Ohio, Florida, and Georgia. We handle commercial property accounts across our office footprint. For residential (consumer) rent accounts, we do not collect in California, Oregon, or Washington.

Offices: Addison · Austin · Columbus · Dallas · Denver · Houston · Midland · Oklahoma City · San Antonio · Snellville · St. Louis · Tampa

READY TO RECOVER WHAT YOU’RE OWED?

Turn unpaid rent and damage balances back into revenue.

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PROPERTY COLLECTION QUESTIONS ANSWERED

Frequently Asked Questions

Submit the tenant account through our intake form or call our office directly. We need the tenant name, last known address, balance owed, and any existing contact information. We can begin outreach within 24 hours of receiving a properly documented account. There are no upfront fees. We collect on contingency.

Yes. Once a tenant has vacated and the balance is confirmed, the debt can be placed with a third-party collection agency. The agency contacts the former tenant and attempts to recover the balance through negotiation or, if necessary, legal escalation. For commercial tenants, placement can happen while the lease dispute is still in process in some cases.

The best property management collection agency combines skip tracing to locate moved tenants, credit bureau reporting to all three major bureaus, a contingency fee model so you pay nothing unless they collect, and state-specific knowledge of landlord-tenant law. Southwest Recovery Services offers all of these, with Experian-powered skip tracing updated daily. We handle commercial property accounts across our office footprint. For residential (consumer) rent accounts, we do not collect in California, Oregon, or Washington.

Most straightforward cases see initial contact within 48 to 72 hours of placement. Resolution timelines vary. Some accounts settle within 30 days, while others require 60 to 90 days of active collection effort. Accounts with accurate, current contact data resolve significantly faster. Commercial lease disputes with legal components can take longer.

Yes. We report qualifying accounts to all three major consumer credit bureaus. A collections tradeline creates a strong incentive for former tenants to resolve the balance, because it affects their ability to rent again, finance a vehicle, or get new credit. The tradeline can remain on a credit report for up to seven years.

Yes. Commercial property collections, including office, retail, and industrial lease arrears, early termination balances, and holdover fees, require a different approach than residential tenant recovery. Southwest Recovery Services handles both, with agents trained on commercial lease structures and the business-entity contact navigation that commercial collections requires.

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We recover debt for businesses from our 12 offices in Texas, Colorado, Oklahoma, Missouri, Ohio, Florida, and Georgia. We manage collections so you can focus on running your business.

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