Skip to content

How a Debt Collector Makes Government More Efficient

Debt collector services typically operate as part of the private sector, but they also hold value for municipal collections. To illustrate, look no further than your city’s water accounts.

A city of 100,000 people may have anywhere from 40,000-45,000 metered accounts. Yet that same city will only have around 1,000 employees, and only a fraction of those will focus on accounts receivable.

Over Worked, Under Resourced

For sake of round numbers, let’s assume your city has 50 people servicing all metered accounts. That means each employee is responsible for anywhere between 800 and 900 accounts.

An almost insurmountable amount. And it doesn’t even take into consideration their other job responsibilities, or what happens when an account goes delinquent.

An overworked, under-resourced staff runs the risk of allowing these accounts to go delinquent for an indefinite period of time. They increase the likelihood of a customer falling off the map and a bill never getting paid.

How a Debt Collector Can Help

Cities that contract with an outside debt collector can help ease the burden on their employees and redirect vital resources into more productive uses. Furthermore, they can provide a higher level of service to each customer.

As a municipality, the first thing you’ll want to look for from a third-party company is technological relevance. Does the company operate with the latest sophisticated hardware and software technology? Are they open to working in compliance with your IT department to make sure that proper protocols are followed, and that each transaction and interaction is trackable?

Secondly, you’ll want bilingual support. The United States always has been a nation of immigrants. In fact, diversity is one of our highest virtues. Does company staff have the training and experience to serve all customers and not just a specific type? Furthermore, are they knowledgeable enough in what they’re doing to provide fast, timely support?

Thirdly, do they use GAAP, or generally accepted accounting principles, with the proper internal controls for clarity and transparency? How “open” are their books to clients?

Also, do they have enough staff and knowledge of your area to competently handle letter mailing, payment processing, and fulfillment? Do they offer a dedicated Client Account Manager for inquiries, questions and feedback?

Use a Debt Collector to Improve Efficiency

By taking unnecessary burden away from your staff, you allow them to focus on the areas that matter while generating revenue from accounts that would otherwise go unnoticed. If you believe this is something your municipality could benefit from, consider adding Southwest Recovery Services to your team. Contact us today to get started.

Recent Comments

    Have A Question?

    Get In Touch

    Southwest Recovery Services is a national collection agency with offices in Texas, Oklahoma, Missouri, Ohio, Florida and Georgia.

    Payment Processing

    • Online Payment Terms and Conditions

      Welcome to the Southwest Recovery Services LLC payment processing site. Please read and agree to the following online payment terms and conditions, website Terms of Service, and Refund Policy prior to agreeing and completing your online payment.

      *** NOTICE ***

      This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. If you have any questions or would like to talk to a live Collections Specialist, please call us at (866) 558-3328 during standard business hours: Monday thru Friday 8am-6pm CST. You can also mail your payment directly to Southwest Recovery Services LLC, 16200 Addison Road Suite 260, AddisonTX 75001.

      Credit Card Transaction

      By submitting payment information through this Service you agree to the terms and conditions of this Agreement and any documents incorporated by reference. You further agree that this User Agreement forms a legally binding contract between you and Southwest Recovery Services Inc. and that this Agreement constitutes "a writing signed by You" under any applicable law or regulation. Any rights not expressly granted herein are reserved by Southwest Recovery Services Inc.. By clicking on the "I Agree" button and by clicking on the “click here to pay by credit card” button, you are accepting these terms and the stated fees for using this service.

      IMPORTANT:  Please make sure that you have correctly inputted your account number and creditor’s name in the payment form. This information can be found on your bill. For assistance, please contact us at (866) 558-3328. 

      This site provides a secure payment portal for making online payments. Please ensure that you are paying the correct party and that you have a valid account number received from us.

      If you do not know your account number, please do not make a payment through this web site at this time. Instead, please Contact Us to obtain your account number before returning to make the payment. Without the account number we cannot credit your account with the payment you make on this site, which would result in a significant delay in processing of your payment.

      • This is a web site of a collection agency.
      • This is an attempt to collect a debt.
      • Any information obtained will be used for that purpose.

      Question? Contact Us: info@swrecovery.com

    Make A Payment