It is no question that nursing homes are amazing resources that millions of seniors have relied on. Nursing homes welcome the elderly into your care and provide them a comfortable home for the rest of their lives. A huge responsibility is placed into your hands; the lives of many are under your watch. Since a nursing home’s priority is offering exceptional attention and care for the elderly, collecting unpaid bills can seem almost trivial in day-to-day schedules. However, in order to keep your nursing home running and provide the best care possible, you need a consistent cash flow. There are key strategies you can put in place to collect payments, but they don’t always guarantee timely collection. That’s what Southwest Recovery Services is here for. We will help ensure that payments and outstanding debt is collected efficiently, so you can continue to make a difference in the community.
Communication is Key
Clear communication is essential right from the start. Discuss payment methods and scenarios, such as the parent passing away or moving out with an outstanding bill. Be direct about the expected payment arrangements if these scenarios were to happen. You are dealing with two very sensitive topics: money and health. Establish a respectful relationship with the elderly’s relatives. This will foster trust and easier communication between the two parties.
Most times, medicare pays for nursing homes, but it doesn’t always cover the entire bill. Make sure that the responsible party is aware of this and try to get them to sign a paper that holds them accountable for outstanding expenses.
Sometimes, relatives are hesitant to share personal information. This can complicate communication, especially if you are trying to contact them about debt. That’s a problem that we can solve. Southwest Recovery Services has the latest technology to locate debtors. Our professionally trained agents will contact your patients or responsible parties in a compassionate and respectful manner. We have years of experience in dealing with these sensitive situations, and you can entrust your reputation with us.
Remain Empathetic Without Letting Too Many Days Slip Away
Experiencing the death of a parent causes tremendous stress in one’s life. It’s devastating, and many of us will have to face it one day. You don’t want to be asking for money when a life has just been lost. Therefore, before you discuss payment arrangements, give your condolences and a little space. You don’t have to collect payments right away. However, you are more likely to recover the debt within 90 days. So don’t let too many weeks go by before reaching out again.
Your Work Matters
There are over 1.4 million people living in nursing homes across the country. There will be an increase in the next decade as the Baby Boom generation ages. The quality of life and the economy would be negatively affected without nursing homes. A huge portion of the population would be struggling to find care for their loved ones. In order to ensure your continuous care and services, your business needs to be aware of its bottom line.
Southwest Recovery Services Is Here for You
We have been working with nursing homes for many years, and we have the right skills and experience for a smooth and efficient debt collection process. Additionally, we offer revenue cycle and accounts receivable management. This will keep track of all your clients’ bill payments and ensure they are paid in a timely manner. You run a sensitive business, and we use a compassionate, responsible manner to contact your debtors. If you would like to learn more about our services, get in touch with us today.