Phone companies are vital in this day and age of technology. An average adult spends 3 hours and 43 minutes on their phone every day. There is no doubt that your service is a necessity. However, customers tend to fall behind on their monthly payments or completely skip them. Having to chase them down and collect the unpaid bills is a hassle. There are other areas of your company to take care of, such as making sure the millions of phone plans are working smoothly. You can team up with Southwest Recovery Services to take care of your debt collection. However, if you decide to take it on on your own, we have a couple of strategies for collecting unpaid phone bills. 

Effective Communication

Starting business with a new client is always great; it means your revenue is increasing. Make sure you state the rules of the transaction and have a clear date for payments. You want to avoid any confusion right at the beginning. When you are clear about the rules, you increase the likelihood that your transactions will run smoothly. We recommend setting up multiple payment reminders throughout the month. The more you remind your customers that a bill is coming up, the less likely they will miss the date. You can experiment with different platforms, such as through emails, texts, mail, ect. Try to use a variety of platforms, to ensure that communication is maximized.

Flexible Payment Methods

There are a number of ways to track, receive, and document payments. Some that are growing in popularity are mobile apps. These allow you to send and receive money in seconds. It’s a great tool to utilize. It’s a simple transaction that requires minimal time and effort. The more flexible you are with payment method options, the less excuses your customers will have.

Hire a Debt Collection Agency

Outsourcing to debt collection agencies is the most effective and convenient strategy to pursue. Agencies like Southwest Recovery Services are made up of professionally trained agents that know how to deal with all kinds of customers in all kinds of scenarios. 

Uphold Your Reputation

There’s no need to worry about your phone company’s brand being put on the line. Our agents treat your customers with respect and professionalism. Our goal is to come to an agreement with your clients to collect the unpaid phone bills in a timely manner. We understand how important customer relationships are for your business, which is why we strive to uphold it like it is our own.

Regulations and Strategies

Southwest Recovery Services follows all state and national regulations for ethical debt collection. Some of these include:

• Health Insurance Portability and Accountability Act 
• Fair Credit Reporting Act
• Bankruptcy Laws
• Fair Debt Collection Practices Act Certification Class
• American Collectors Association Rules and Regulations

We work on a contingency basis. This means that we don’t get paid until your phone company receives the payments for the unpaid bills. Our agents work tirelessly to collect your clients’ debt, using strategies such as:

• Oral and Written Communication
• Customer Service Quality Standards
• Effective Negotiation
• Skip Tracing Techniques
• Credit Reporting
• Legal Action

Southwest Recovery Services Is on Your Side

If your clients have unpaid phone bills and they are stacking up, get in touch with Southwest Recovery Services today. We have been successfully servicing all types of industries, from medical facilities to utilities for many years. Let us take debt collection off of your shoulders.