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collection calls

Winning with Kindness

When I started in the collection industry in 1994 I had received my on the job training as a front line credit/collection clerk for a nationwide furniture company. As an impressionable 20 year old, I was all ears whenever I could over hear James Ryan,  who was the senior collector… Read More »Winning with Kindness

Top 6 Tips for DIY Collection Calls

If you simply want to get results from collection calls, you need to consider these factors in order to successfully achieve what you need. For many individuals, calling the customer to ask money is not a the highlight to any business owners day. As a matter of fact, in understaffed and overworked businesses, collection calls simply come last on their day to day tasks, unless you really need the money. This is because making a collection call takes a normal individual out of his comfort zone.Read More »Top 6 Tips for DIY Collection Calls

Texas Fair Debt Collection Practices Act Overview

In Texas, credit or debt collection regulations are relatively consumer friendly. The course of collection which is pursued by credit collection agencies is controlled by the presiding rules and regulation in the state that are largely federal. Even the rates and charges charged through credit card and other financial agencies are regulated by these acts. Even the properties and wages of creditors are secured by these State Laws from being garnished and liens by debt collectors, respectively. Fair Debt Collection Practices Acts is one of the most vital debt collection acts or laws in Texas.Read More »Texas Fair Debt Collection Practices Act Overview

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