Steven Dietz is the current president of Southwest Recovery Services, a contingency debt collection agency headquartered in Dallas, Texas. Southwest Recovery Services specializes in debt collection for a wide range of industries and uses a unique strategy to collect all kinds of debt. Steven Dietz got an early start in collections. Over the ensuing years, he has used his natural talent and experience in the field to develop a highly successful collection technique which focuses on approaching debtors in a polite, professional way that welcomes negotiation. His agency is now one of the largest in Texas, and has additional offices in Oklahoma and Missouri.
Starting out as a straight collector for one store, Dietz worked hard to achieve the authority he possesses today. Here’s the story of his success in the debt collection industry, as well as a look at the mindset that got him there.
The Early Days
At the start of his career, Dietz worked as a collections manager and credit analyst for a furniture store which was bought out by Aaron’s Rents. At the time, Aaron’s allowed nearly anyone to rent from them. There was no credit analyst position available within the company, so Dietz moved into a collections role. Once he got bored, Steven decided to attempt to collect payments that had been written off as bad debt. He was so successful that his boss hired an auditor to ensure nobody was “cooking the books”. Steven’s collections produced more success for the company, and he was hired to teach the skill to employees at other stores all around the country.
A Passion for Debt Collection
Dietz fell in love with debt collection early on, and his success led him to create a unique collections agency called Southwest Recovery Services. Unlike most people, Dietz claims he loves debt collection because of the challenge it presents to him. Steven doesn’t like taking no for an answer, and he finds satisfaction in coming to an agreement with debtors who don’t want to make payments. When confronted by an aggressive debtor, Dietz prefers to use active listening and a sympathetic tone to turn the call around. He finds this technique useful in de-escalating angry debtors and kindly convincing them to pay.
The Growth and Success of Southwest Recovery
According to Steven, Southwest Recovery Services started off very small and didn’t find immediate success. With just two desks, a chair and a phone, the business came from humble beginnings and slowly worked its way up. Though he’s faced challenges and even bankruptcy along the way, Dietz has grown his small passion project into a large company with over 60 talented debt collection experts on his staff. Steven’s dedication to his company is apparent in his work-life balance, which he calls ‘unfortunate’. Though Dietz tries to make as much time as he can for his personal life, he often struggles to quit working and settle down at the end of the day.
Experience the Southwest Recovery Difference
If you’re struggling to collect debts from your customers, it might be time to enlist the help of a talented debt collection agency like Southwest Recovery Services. Our industry-tested firm but friendly approach helps us collect payments at a higher rate of success than other agencies, and the way we are compensated always depends on how successful we are in collecting delinquent payments for you. Call or visit our website for more information on our services!