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Skilled Nursing Collections

Southwest Recovery Services provides debt recovery solutions for skilled nursing and long-term care facilities.

At Southwest Recovery, we respect and appreciate the healthcare professionals who take care of their communities. If you’re a small nursing facility struggling to collect outstanding debts from your clients, Southwest Recovery Services is happy to help. We use effective, ethical methods to recover the money you’re owed. We’re willing to work out payment plans for your clients who can’t afford to pay their entire debt at once. Our experienced collectors are committed to helping your business stay successful so you can keep taking care of your patients.

Southwest Recovery Services’ Turnkey Solutions

Southwest Recovery Services is proud to offer some of the best account management software in the business. Our flexible, innovative solutions make it easy to organize your accounts, touch base with clients, and receive payment. Our oustanding features include:

  • Specialized collections software & sophisticated hardware components
  • Highly trained call center and operations staff – Bilingual, as necessary
  • Well documented accounting procedures and internal controls
  • Complete letter mailing, payment processing and fulfillment capabilities
  • A dedicated Client Account Manager for inquiries, questions and feedback
  • Electronic transmission of accounts supporting many file formats
  • Informative, customized management reports
  • Multiple methods of skip tracing on residents not able to be contacted
  • Customizable letters and correspondence, including address management services
  • Sophisticated inbound and outbound call center services, with call recording
  • Credit bureau reporting
  • Telephone and internet options for check, credit and debit card payments

Why Choose Us?

We offer one of the most competitive contingency rates in the industry. Our promise to our partners is that we will always act in a professional and courteous manner to maintain your positive relationship with your clients. We have the highest standards of customer relations and quality assurance.

When it comes to our success rate, we draw upon decades of industry experience to negotiate payments and resolve accounts. When you hire our collections team, you’ll benefit from our expertise, as well as:

  • Problem and Aging Account Assistance –  We’ll collect and resolve accounts that would otherwise go uncollected or require expensive legal action like arrests or lawsuits. Southwest Recovery Services treats each and every account fairly and consistently regardless of the location of the defendant or resident.
  • Greater Voluntary Compliance – Our agents listen and create a rapport with debtors, resulting in a high debt recovery rate. We only use the most ethical practices to ensure voluntary compliance.
  • Decreased Liability – Southwest Recovery Services indemnifies all their partners against our actions and maintains substantial liability insurance coverage and bonding.
  • Decreased Payroll – Don’t expand your billing department just to collect on unpaid debts. Utilize Southwest Recovery Services’ agents without stretching your limited resources. You don’t pay us until we recover the debt!
  • Premiere Technology – You can benefit from advanced technology by leveraging Southwest Recovery Services’ state of the art solutions. We offer reliable software and hardware resources along with the skilled personnel to meet your collections goals.
  • Equitable Solutions – We give your clients the opportunity to satisfy their obligations voluntarily, with dignity and without embarrassment or harassment.

Contact Southwest Recovery Today

Southwest Recovery Services is dedicated to helping skilled nursing and other long-term care facilities get the money they’re owed. Our collectors use effective, ethical means to recover unpaid debts. If your nursing facility’s billing staff is getting overwhelmed with aging debt, bad debt, and denied claims, hand those cases over to us. We’ll pursue all collectible debts and help fix any kinks in your billing system. Call or visit our website to get in touch with a debt recovery specialist today!

Payment Processing

  • Online Payment Terms and Conditions

    Welcome to the Southwest Recovery Services LLC payment processing site. Please read and agree to the following online payment terms and conditions, website Terms of Service, and Refund Policy prior to agreeing and completing your online payment.

    *** NOTICE ***

    This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. If you have any questions or would like to talk to a live Collections Specialist, please call us at (866) 558-3328 during standard business hours: Monday thru Friday 8am-6pm CST. You can also mail your payment directly to Southwest Recovery Services LLC, 16200 Addison Road Suite 260, AddisonTX 75001.

    Credit Card Transaction

    By submitting payment information through this Service you agree to the terms and conditions of this Agreement and any documents incorporated by reference. You further agree that this User Agreement forms a legally binding contract between you and Southwest Recovery Services Inc. and that this Agreement constitutes "a writing signed by You" under any applicable law or regulation. Any rights not expressly granted herein are reserved by Southwest Recovery Services Inc.. By clicking on the "I Agree" button and by clicking on the “click here to pay by credit card” button, you are accepting these terms and the stated fees for using this service.

    IMPORTANT:  Please make sure that you have correctly inputted your account number and creditor’s name in the payment form. This information can be found on your bill. For assistance, please contact us at (866) 558-3328. 

    This site provides a secure payment portal for making online payments. Please ensure that you are paying the correct party and that you have a valid account number received from us.

    If you do not know your account number, please do not make a payment through this web site at this time. Instead, please Contact Us to obtain your account number before returning to make the payment. Without the account number we cannot credit your account with the payment you make on this site, which would result in a significant delay in processing of your payment.

    • This is a web site of a collection agency.
    • This is an attempt to collect a debt.
    • Any information obtained will be used for that purpose.

    Question? Contact Us:

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