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Our company would like to take the time to welcome you and your company to our services. We look forward to working with you on recovering any bad debts owed to you or your company.

We try to keep our services hassle free for our clients, and we have developed a website to help us accomplish that task. Our website allows you to upload any accounts that you want to turn over for collections, and view any and all activity performed on the accounts you have placed with us for collection.

Website and login info:

To get started, please visit any page on our website ( ) and go to client services and login. Your username and password should have been emailed or given to you over the telephone. If you don’t have them, please contact us to obtain them.

Uploading Files

Log into the portal and click the `Upload Data` link.

Please make sure that you scan all of your files for each individual account you are sending over to us in one file. So, for example if you have a copy of a contract in one file and a copy of that person’s driver’s license in another file: Make sure you scan them into one file before sending it to us.

Commercial Accounts

In file description please put the company’s name that owes the money. In the uploaded file we need all the documents supporting the balance owed, and why it is owed, along with any and all information on the company that owes the money.

Property Management Companies

In the file description, please put the property address. In the uploaded file we need the lease agreement, application, and statement ledger of what is owed.


In the filed description please put the account number for patient in your office. In the uploaded file, we need a break down of the charges and the patients face sheet.

Viewing Activity on Accounts

To view account activity, go to View Report and push data both back and forward 30 days. To view specific accounts, go to account View Activity; it is the same as view report, but at the bottom you can type in the debtor that you want the report to focus on.

Viewing Payments

To check any payment on your placed account,  go to View Status; this will show you any payments that have been made on your accounts.

Please feel free to contact us with any questions you may have on uploading or viewing accounts. We look forward to working with your company.

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Southwest Recovery Services is a national collection agency with offices in Texas, Oklahoma, Missouri, Ohio, Florida and Georgia.

Payment Processing

  • Online Payment Terms and Conditions

    Welcome to the Southwest Recovery Services LLC payment processing site. Please read and agree to the following online payment terms and conditions, website Terms of Service, and Refund Policy prior to agreeing and completing your online payment.

    *** NOTICE ***

    This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. If you have any questions or would like to talk to a live Collections Specialist, please call us at (866) 558-3328 during standard business hours: Monday thru Friday 8am-6pm CST. You can also mail your payment directly to Southwest Recovery Services LLC, 16200 Addison Road Suite 260, AddisonTX 75001.

    Credit Card Transaction

    By submitting payment information through this Service you agree to the terms and conditions of this Agreement and any documents incorporated by reference. You further agree that this User Agreement forms a legally binding contract between you and Southwest Recovery Services Inc. and that this Agreement constitutes "a writing signed by You" under any applicable law or regulation. Any rights not expressly granted herein are reserved by Southwest Recovery Services Inc.. By clicking on the "I Agree" button and by clicking on the “click here to pay by credit card” button, you are accepting these terms and the stated fees for using this service.

    IMPORTANT:  Please make sure that you have correctly inputted your account number and creditor’s name in the payment form. This information can be found on your bill. For assistance, please contact us at (866) 558-3328. 

    This site provides a secure payment portal for making online payments. Please ensure that you are paying the correct party and that you have a valid account number received from us.

    If you do not know your account number, please do not make a payment through this web site at this time. Instead, please Contact Us to obtain your account number before returning to make the payment. Without the account number we cannot credit your account with the payment you make on this site, which would result in a significant delay in processing of your payment.

    • This is a web site of a collection agency.
    • This is an attempt to collect a debt.
    • Any information obtained will be used for that purpose.

    Question? Contact Us:

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