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Medical Collections Challenges That Every Provider Must Face

The market for medical collections in Dallas is a large one, estimated at more than $52 billion annually. Providers are staying busy, but that does little good when many of those debts are going unpaid.

The process of collecting medical debts can be particularly challenging and differ substantially from other types of debt collection. Collection agencies must take a different approach when it comes to collecting medical debt due to various factors, such as regulations set in place to protect patients, the sensitive information associated with medical records, and the perception that debt collectors have no heart.

In the following blog post, we’ll be looking at each of these challenges. We’ll also outline how you can get the most out of services for medical collections in Dallas. 

The Provider’s Dilemma

Mark has been a doctor for eight years. He loves his job and feels like he is making a real difference in the lives of so many people. But lately, he also has felt the strain of balancing what he wants to do and what he has to do: billing for services rendered.

The day-to-day demands to ensure that all patients are properly billed create stress and eat away at his time. There don’t seem to be enough hours in a day to treat all his patients with the care they deserve while still ensuring that all paperwork related to billing is taken care of. The pressure of having to stay up-to-date with insurance details, billing codes, and regulations adds an extra layer of complexity that frustrates him.

More and more, he feels like he’s working in the business instead of on the business. And he wonders if a third party can help him deal with the unique challenges that his profession brings to his doorstep. Challenges such as:

Rules and Regs

Collecting medical debts often involves navigating a complex web of rules and regulations which vary from one state to another. Texas has its own standards, which you can find here. For instance, if debts are not billed out in a timely manner, then you may no longer have the ability to recover. But it can be difficult to bill in a timely manner without outside help.

In addition, data protection laws require special measures to keep patient information secure during the process of medical collections in Dallas and throughout the state. Thus, there are additional considerations for those handling medical debts which do not apply to other forms of debt collection.

Insurance Issues

Unlike other types of debts where late payments are the result of an individual’s budgetary constraints or mistakes, overdue medical bills often come down to an issue of insurance coverage – meaning that oftentimes those responsible for payment cannot pay even if they want to.

Moreover, attempts at recovering such debt may result in reputational damage for the collection agency because of the perception that it is needlessly “playing hardball” with vulnerable people who have already had enough financial stress from dealing with their illness or injury.

As a medical provider, you’re also a business owner. And as a business owner, the last thing you probably want to do is develop a reputation for being cold and heartless. That’s particularly difficult to recover from in an industry like healthcare.

How We Can Help

Fortunately, Southwest Recovery Services is here to help healthcare providers make reclaiming lost revenue both effective and painless – allowing them to focus on providing the best care available without worrying about medical collections in Dallas and the surrounding area.

Our team is dedicated to finding specialized solutions for each unique situation and staying ahead of changing regulatory requirements so that our clients can stay compliant throughout the process. We strive for transparency in everything we do and maintain constant communication with both client and debtor until all parties agree on a fair resolution. 

Our goal is to provide compassionate service while recovering what is rightfully owed as quickly and efficiently as possible within all legal boundaries – ensuring our clients receive maximum recovery while safeguarding their reputation amongst their existing customers.

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