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Is Your Family-Owned Flooring Business Struggling with Collecting Payments?

Owning a family-business is a special achievement. Getting to share time with your family as you work towards the same goals is a great way to bond. But as you most likely already know, owning a business isn’t easy, especially if it’s a start up or if there aren’t many resources available. Sometimes, you may lack staff and let payments fall behind a couple weeks because you don’t have people trained to collect debt or they don’t have the time to chase clients. If you own a flooring business and are struggling with collecting payments from past clients, let Southwest Recovery Services help you out. We have listed a couple tips to improve collection practices, as well as what we can do for your family-owned business.

Over Communicate with Customers

Before you begin a flooring project, make sure you communicate how much the services are going to cost. Don’t try to sugarcoat the costs either. Your flooring services are necessary and deserve to get paid the proper amount. Be clear about pricing from the start. Once you have completed the project, make sure you let them know when the payment is due and if it will all be due in one bulk. 

We recommend sending a reminder that the bill is coming up, either by email or text. You could also send it by mail, but the costs of producing mail would add up quickly. If your clients have missed their payments, send them another reminder about their debt. If your clients don’t respond, give them a call. It’s a lot harder to avoid a call than it is an email or text. Don’t be afraid to over communicate. 

Maintain a Good Relationship

Customer relationships are very important in the business world, especially for small businesses. The most effective form of marketing is word of mouth, so maintaining good relationships should be a priority. Money is a sensitive topic, so you need to know how to approach it. Be respectful and professional when collecting the debt. You want to encourage future services or get recommended to friends and family, so maintain respectful conversations.

Hire a Debt Collection Agency

The most efficient and cost-effective way to collect debt is to outsource to a debt collection agency like Southwest Recovery Services. Our agents are professionally trained to work with all types of customers and scenarios. They treat each client with respect, because we understand how important a reputation is for family-owned businesses. Our team follows all state and national regulations and rules for ethical debt collection practices such as these:

  • Health Insurance Portability and Accountability Act 
  • Fair Credit Reporting Act
  • Bankruptcy Laws
  • Fair Debt Collection Practices Act Certification Class
  • American Collectors Association Rules and Regulations

We use every available strategy to collect what is rightfully yours, such as oral and written communication, credit reporting, and legal action if need be.

Southwest Recovery Services

If your family-owned flooring business is struggling with collecting payments from clients, get in touch with Southwest Recovery Services. Our team will get started on the collection process as soon as you give us a call!

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Southwest Recovery Services is a national collection agency with offices in Texas, Oklahoma, Missouri, Ohio, Florida and Georgia.

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    Welcome to the Southwest Recovery Services LLC payment processing site. Please read and agree to the following online payment terms and conditions, website Terms of Service, and Refund Policy prior to agreeing and completing your online payment.

    *** NOTICE ***

    This is an attempt to collect a debt and any information obtained will be used for that purpose. This communication is from a debt collector. If you have any questions or would like to talk to a live Collections Specialist, please call us at (866) 558-3328 during standard business hours: Monday thru Friday 8am-6pm CST. You can also mail your payment directly to Southwest Recovery Services LLC, 16200 Addison Road Suite 260, AddisonTX 75001.

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    IMPORTANT:  Please make sure that you have correctly inputted your account number and creditor’s name in the payment form. This information can be found on your bill. For assistance, please contact us at (866) 558-3328. 

    This site provides a secure payment portal for making online payments. Please ensure that you are paying the correct party and that you have a valid account number received from us.

    If you do not know your account number, please do not make a payment through this web site at this time. Instead, please Contact Us to obtain your account number before returning to make the payment. Without the account number we cannot credit your account with the payment you make on this site, which would result in a significant delay in processing of your payment.

    • This is a web site of a collection agency.
    • This is an attempt to collect a debt.
    • Any information obtained will be used for that purpose.

    Question? Contact Us: info@swrecovery.com

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