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Don’t Let Your Clients’ Debt Get in the Way of Your Brand Image

Building and maintaining a brand image takes a lot of time, resources, and sacrifices. Most companies have an entire team dedicated to managing the brand. The last thing you want to do is ruin your brand image over an argument about your clients’ debt. There are many parts to running a business, and you need a regular income flow to ensure that everything runs smoothly. 

That said, it can get very stressful if your clients don’t pay their bills on time. Your first reaction may be to call them and ask them to pay right then and there, especially if the bills have been overdue for a while. However, money is a sensitive topic and needs to be addressed in an appropriate manner. Southwest Recovery Services is here to help you maintain your good brand image, while recovering what is rightfully yours.

Invest in Proper Training

We recommend keeping your debt collection department separate from your other operations. If you decide to insource debt collection, you need to invest in proper training for you and your employees in this department. There are state and national rules and regulations that need to be followed, such as:

  • Health Insurance Portability and Accountability Act 
  • Fair Credit Reporting Act
  • Bankruptcy Laws
  • Fair Debt Collection Practices Act Certification Class
  • American Collectors Association Rules and Regulations

Money is a sensitive topic and you want to make sure that you and your employees approach the subject appropriately. You don’t want to begin a quarrel or offend your clients when trying to collect their unpaid bills. Always practice professionalism and respect.

Hire Informed Staff

If you are still deciding to handle debt collection inhouse, but you don’t want to locate your current resources to that department, you can always hire additional staff that already knows how to conduct debt collections. Although it’s great to expand your inhouse team, you will also need to invest in additional infrastructure to be able to host them, as well as equipment to aid them.

Outsourcing a Professional Team Maintains Your Brand Image 

Why use your time and resources in an inhouse debt collection department, when you can have experts in the field working by your side? Southwest Recovery Services is made up of a team of agents that have been collecting debt for many years. We understand how important your brand image is for your business. It’s how your clients see and feel about your company. It takes a lot of work to build and maintain that brand; we ensure that we uphold your reputation, while we work on recovering your clients’ debt. 

Our dedicated team strives to come to an agreement with your clients on the best way of collecting their debt. We also operate on a contingency basis. This means that Southwest Recovery Services doesn’t get paid until you do. This motivates our agents to use every available strategy to collect, such as: 

  • Oral and Written Communication
  • Customer Service Quality Standards
  • Effective Negotiation
  • Skip Tracing Techniques
  • Credit Reporting
  • Legal Action

Let’s Keep Your Business Striving

While you work on your operations and maintain a great brand image, Southwest Recovery Services will help you maintain a consistent income flow. We also offer accounts receivable management services to ensure that your income flows consistently and in a timely manner. Our team can collect your clients’ debt, no matter their location. We offer services all over Texas, such as in Houston, San Antonio, and Dallas, as well as all across the country. Get in touch with us today, to get started!

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    Southwest Recovery Services is a national collection agency with offices in Texas, Oklahoma, Missouri, Ohio, Florida and Georgia.

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