State law may dictate the process for managing unclaimed consumer over payments and refunds. Why is this important for you to know? “Each state is different but you are required to refund over payments on a consumer’s account. https://www.acainternational.org/news/from-collector-what-to-do-with-unclaimed-property
This is great news for the business community. The American Collectors Association through its membership has helped the CBE Group defeat a Telephone Collection Practices Act lawsuit that has created case law for the defense of the use of technology to contact consumers that owe your company money.