Quality Assurance - Account Collections Training Company

All team members are evaluated on the percentage of accounts being worked. Daily reporting from the team leaders insures that we continually evaluate our performance. The audit control we have created allows us to adjust to the collector best suited to work on your file.

Success with Southwest Recovery Services begins prior to the placement of your accounts. Southwest Recovery Services prides itself on understanding your company's needs, then uses that knowledge to train our staff. We realize that a well trained team member provides consistency and stability to our company. This means higher returns on the accounts placed with Southwest Recovery Services. Our commitment to our Employees is evident in the ongoing training and unparalleled benefits we offer. Give Southwest Recovery Services the opportunity to quickly and efficiently recover what your company has lost.

• American Collectors Association Rules & Regulations
• FDCPA Certification Class at the N.C.A.A.
• Skiptracing and Credit Bureau Training
• Time Management
• Oral And Written Communication Skills
• Customer Service
• Overcoming Stubborn Debtors
• Bankruptcy Laws

All of the above is followed up with two weeks of negotiation techniques. We feel that negotiation, not intimidation, is the key to recovering overdue debts.